thecat Posted February 9, 2022 Share Posted February 9, 2022 So when I go to employee settings and go to, for example, ramp agents, there's this thing called reserves. Can someone explain them to me? Thanks, thecat 🙂 Quote Link to comment Share on other sites More sharing options...
R42 Posted February 10, 2022 Share Posted February 10, 2022 I am not exactly sure on what they are either, but I think they are an extra, backup percentage of staff that can be used to fill in for any absent staff. If I have 10% reserves and 160 Customer Support Reps, There are 16 extra customer support reps ready to fill in at any time. Quote Link to comment Share on other sites More sharing options...
vonbuttiglionen Posted February 13, 2022 Share Posted February 13, 2022 you have employee???? in Employee Settings my total is 0 🤠Quote Link to comment Share on other sites More sharing options...
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